Privacy Policy

Introduction

Terrace Wealth ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you participate in our educational programmes or interact with our services in Singapore.

This policy applies to all information collected through our website, educational programmes, consultations, and any related services. Please read this policy carefully. If you do not agree with the terms, please discontinue use of our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when:

• Enrolling in educational programmes
• Completing contact forms or inquiries
• Participating in consultations
• Communicating with our educators
• Subscribing to updates or newsletters

This information may include:

• Name and contact details (email, phone, address)
• Financial circumstances (shared voluntarily for educational purposes)
• Employment information
• Programme preferences and learning objectives
• Payment information for programme fees

Automatically Collected Information

When you visit our website, we automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and time spent
• Referring website addresses

This information is collected through cookies and similar technologies. See our Cookie Policy for more details.

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit permission for specific processing purposes
• Contract Fulfillment: Processing is necessary to provide educational services you have enrolled in
• Legitimate Interest: Processing serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing is required to comply with Singapore regulations

How We Use Your Information

We use collected information for:

• Delivering educational programmes and materials
• Processing programme enrollments and payments
• Communicating about sessions, schedules, and programme updates
• Providing individual consultations and support
• Improving programme content and delivery methods
• Responding to inquiries and providing customer service
• Sending relevant educational resources (with consent)
• Maintaining records for business operations
• Complying with legal obligations

Data Retention

We retain personal information for different periods depending on the type of data:

• Programme Records: Maintained for seven years for educational and regulatory purposes
• Payment Information: Retained according to Singapore accounting requirements
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically retained for 24 months

When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law or necessary for legitimate purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Secure physical storage of paper documents
• Staff training on data protection requirements

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have rights regarding your personal data:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of processing activities
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Third-Party Services

We may share limited information with trusted third parties who assist in operating our services:

• Payment Processors: To process programme fees securely
• Email Service Providers: To send programme communications
• Website Analytics: To understand website usage patterns
• Cloud Storage: To securely store educational materials

These third parties are contractually obligated to protect your information and use it only for specified purposes. We conduct due diligence to ensure they maintain appropriate data protection standards.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

International Data Transfers

Some of our service providers may process data outside Singapore. When transferring data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Verification that recipient countries provide adequate protection
• Implementation of additional security safeguards

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are designed for adults and we do not knowingly collect information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify enrolled learners via email
• Post a notice on our website

Your continued use of our services after policy changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Regulatory Compliance

This Privacy Policy complies with Singapore's Personal Data Protection Act 2012 (PDPA). If you have concerns about our data protection practices that we have not addressed to your satisfaction, you may contact the Personal Data Protection Commission Singapore (PDPC) at www.pdpc.gov.sg.